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If you tight up with Active Directory authentication, then you must use a new Administrator account. Resetpass.bat will only work if you are using Symantec Manager Authentication.In case that you received “The Administrator account is locked” in the management console login, please try to reset the password after account unlocked in 15 minutes (60 minutes for certain release version).It will prompt you to change the password immediately. You can now login into Symantec EndPoint Protection Management Console using username and password as admin.The username and password is reset to admin. Double-click the resetpass.bat executable file.
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